Tax IDs

Add your EU IOSS VAT number to activate the IOSS method of VAT collection for low-value EU orders (under €150). This is not required if you use the Landed Cost guarantee—Zonos' own IOSS number will be used automatically.

To add your EU IOSS VAT number:

1. Go to Dashboard → Settings → Tax IDs.
2. Select European Union from the country dropdown and click Add.
3. Enter your EU IOSS VAT number in the dialog.
4. Click Save.

To edit your EU IOSS VAT number:

1. Go to Dashboard → Settings → Tax IDs.
2. Find European Union under Tax IDs and click Edit.
3. Update your IOSS VAT number.
4. Click Save.

VAT and duty are still collected on high-value orders (over €150) if your store is set to pre-collect duties and taxes. Ship these orders with duties and taxes prepaid (DDP/DTP) and bill them back to yourself. Do not include taxes from high-value orders when remitting monthly via IOSS—IOSS applies to low-value orders only.

If IOSS is not feasible for your fulfillment setup, you can disable IOSS remittance and use carrier DDP instead by creating an advanced rule.

Configure how Zonos handles low-value UK orders (under 135 GBP). If you do not want to manage UK VAT on your own, the Landed Cost guarantee handles it for you.

To configure UK VAT settings:

1. Go to Dashboard → Settings → Tax IDs.
2. Select United Kingdom from the country dropdown and click Add.
3. Choose one of the following options in the dialog:

Option 1 — Allow low-value orders (135 GBP or less) (recommended)

VAT is calculated and collected on all low-value orders. You must register with HMRC to obtain a VAT number and remit collected VAT quarterly. If you don't yet have your VAT number, you can save the setting to begin collecting VAT and add your number once registration is complete.

Option 2 — Do not allow low-value orders

Orders with an item total of 135 GBP or less will not be allowed—customers will see no shipping options for these orders. No HMRC registration is required.

If you are a B2B seller and collect valid UK VAT numbers from your UK business customers prior to shipping, you may not need to collect VAT on low-value orders. Contact Zonos to learn more.

To add or update your UK VAT number:

1. Go to Dashboard → Settings → Tax IDs.
2. Under Tax IDs, click Edit next to the UK VAT entry.
3. Enter your UK VAT number and click Save.

Add your Australian Registration Number (ARN) to enable 10% GST collection on all Australian orders. Adding your ARN is what triggers Zonos to start collecting GST from your Australian shoppers. If your registration is not yet complete, you may use a placeholder number—just remember to update it once you have your real ARN.

If you are using the Landed Cost guarantee, this does not apply—Zonos handles Australian GST compliance on your behalf.

To add your Australian GST number:

1. Go to Dashboard → Settings → Tax IDs.
2. Select Australia from the country dropdown and click Add.
3. Enter your ARN number in the dialog. You may use a placeholder if registration is pending.
4. Click Save.

Once added, GST will always be collected at checkout. Zonos remits your collected GST quarterly to the Australian Tax Office using your ARN.

Add your New Zealand Inland Revenue Department (IRD) number to enable GST collection on New Zealand orders. Once your IRD number is added, GST is collected on all New Zealand orders (the 1,000 NZD de minimis no longer applies to your store).

If you are using the Landed Cost guarantee, this does not apply—Zonos handles New Zealand GST compliance on your behalf.

To add your New Zealand GST number:

1. Go to Dashboard → Settings → Tax IDs.
2. Select New Zealand from the country dropdown and click Add.
3. Enter your IRD number in the dialog.
4. Click Save.

Zonos remits your collected GST quarterly to New Zealand Inland Revenue.

Add your Singapore GST number to activate low-value GST collection for Singapore orders. If you meet Singapore's registration thresholds but don't want to manage registration and remittance yourself, the Landed Cost guarantee handles it for you.

To add your Singapore GST number:

1. Go to Dashboard → Settings → Tax IDs.
2. Select Singapore from the country dropdown and click Add.
3. Enter your Singapore GST number and select your exemption type.
4. Click Save.

Exemption options:

• Default — Zonos assesses value based on the item value only (400 SGD or less per item).
• Consignment — Zonos assesses value based on the CIF (cost + insurance + freight) of the entire order (400 SGD or less).

If your tax registration is not yet complete, you may use a placeholder number. Adding a number in Dashboard is what triggers GST collection for Singaporean shoppers—update it to your real number once registration is complete.

To edit your Singapore GST number:

1. Go to Dashboard → Settings → Tax IDs.
2. Under Tax IDs, click Edit next to your Singapore GST entry.
3. Update your number and click Save.

Once your GST number is added, Zonos transmits it electronically for courier shipments, denotes GST-paid items on commercial invoices, and calculates GST on all low-value Singapore orders. High-value orders (over 400 SGD) still collect duty and VAT if your store is set to pre-collect—those taxes are remitted via DDP and do not need to be filed with IRAS.